Rethinking GCC Performance in the Age of AI
Why Headcount and Utilization No Longer Reflect Value Creation Executive Summary For decades, Global Capability Centers (GCCs) have been evaluated…
Governing cost, risk, and security in your new digital workforce
Why Headcount and Utilization No Longer Reflect Value Creation Executive Summary For decades, Global Capability Centers (GCCs) have been evaluated…
In a recent HFS Unfiltered conversation, Prashant Dinkar Hinge, CIO and Transformation Officer at MSIG USA, sat down with Saurabh…
In recent months, a subtle but consequential shift has begun to take hold inside some of the world’s most advanced…
A Governance Reset for CIOs & Vendor Management Leaders For decades, IT leadership and Vendor Management Offices (VMOs) have built…
In the rush to scale AI, many organizations are falling for a seductive math problem: “If an offshore FTE costs…
There is a subtle, expensive shift happening in IT outsourcing models. At a glance, your vendors look more productive than ever—completing 10-hour…
For decades, IT outsourcing has been a game of “labor arbitrage”—buying human hours in lower-cost markets. But as vendors increasingly…
Feb 4th, 2026 1. The Signal in the Noise Infosys, TCS, and Wipro shares have plummeted ~6-8% in a single…
Most of us are used to managing vendor risk when it’s visible: missed deliveries, security findings, cost overruns. AI changes…
MEMO: Enterprise CIOs & IT Leadership RE: Critical Vulnerability: The Governance “Air Gap” between Contracts and APIs Executive Summary Your…