Rethinking GCC Performance in the Age of AI
Why Headcount and Utilization No Longer Reflect Value Creation Executive Summary For decades, Global Capability Centers (GCCs) have been evaluated…
Tag: AI
Escaping “Death by POC” and Getting to Production with IT partners in the age of AI: CIO View
In a recent HFS Unfiltered conversation, Prashant Dinkar Hinge, CIO and Transformation Officer at MSIG USA, sat down with Saurabh…
The New Currency of Work: When AI Usage Becomes a Status Signal—and a Hidden Cost
In recent months, a subtle but consequential shift has begun to take hold inside some of the world’s most advanced…
Executive Brief: Engineering AI Transparency in Vendor Governance
A Governance Reset for CIOs & Vendor Management Leaders For decades, IT leadership and Vendor Management Offices (VMOs) have built…
The Illusion of the “Free” Bot: Why Cheap Agents Can Outcost an FTE
In the rush to scale AI, many organizations are falling for a seductive math problem: “If an offshore FTE costs…
The Token Trap: Is AI-Powered Outsourcing Killing Your ROI?
There is a subtle, expensive shift happening in IT outsourcing models. At a glance, your vendors look more productive than ever—completing 10-hour…
The AI-Fueled GCC Mirage: Why the “Gold Rush” to Captives Might Leave You Bankrupt
The AI “Silver Bullet” Seduction Every CIO is currently staring at two pressures: the mandate to cut costs and the…
Who Owns the Algorithm?
A corporate AI thriller set in the near future — where intellectual property gets rewritten by machines Marcus Vance had…
Navigating the New Frontier: AI Risks in Third-Party IT Outsourcing Series – Episode 1
Background: The Shifting Sands of Third-Party Risk For CIOs and leaders in IT, Procurement, and Vendor Management, the age of AI has fundamentally…
Accenture’s Earnings: An IT Leader’s and Sourcing Professional’s Guide to the AI Reality and Industry Gaps
Accenture’s recently announced their earnings, 4th quarter and FY25 company’s financial performance through August 31, 2025. This includes total revenues…