Escaping “Death by POC” and Getting to Production with IT partners in the age of AI: CIO View
In a recent HFS Unfiltered conversation, Prashant Dinkar Hinge, CIO and Transformation Officer at MSIG USA, sat down with Saurabh…
Tag: Pricing
The New Currency of Work: When AI Usage Becomes a Status Signal—and a Hidden Cost
In recent months, a subtle but consequential shift has begun to take hold inside some of the world’s most advanced…
The Illusion of the “Free” Bot: Why Cheap Agents Can Outcost an FTE
In the rush to scale AI, many organizations are falling for a seductive math problem: “If an offshore FTE costs…
The Token Trap: Is AI-Powered Outsourcing Killing Your ROI?
There is a subtle, expensive shift happening in IT outsourcing models. At a glance, your vendors look more productive than ever—completing 10-hour…
Main AI Risk Contracts Cost FinOps IT Vendor Outsourcing SaaS Sourcing and Procurement Vendor Management Vendor Risk
The Cost Anatomy of AI Talent: When Your IT Vendor Outsources to a Bot
For decades, IT outsourcing has been a game of “labor arbitrage”—buying human hours in lower-cost markets. But as vendors increasingly…
Memo to the CIO: Your New GCC is a Hostage Situation Waiting to Happen
Congratulations. You did it. You convinced the Board. You secured the investment. You cut the ribbon on a shiny new…
The Cost Anatomy of AI: Why Transformation Is More Expensive Than the Model
A Straight Talk Guide for CIOs, CFOs, and Procurement Leaders If you lead IT strategy or procurement for a large…
Pricing AI Agents: What IT Leaders & Procurement Teams Need to Know
AI Agents are no longer a futuristic concept. They’re already embedded in IT service desks, procurement workflows, HR, and customer…
Beyond the AI Buzz: 15 Hard Questions CIOs Should Ask Cognizant (and Any IT Vendor)
Cognizant’s CEO, Ravi Kumar S, used the recent Goldman Sachs Communicopia + Technology Conference to position the company as an…
🧩 “Build the Vendor Ecosystem,” They Said. “It’ll Be Fun,” They Said.
Why Sourcing Professionals Are Stuck in the Middle — and How to Navigate the Mess There’s a moment every sourcing…